FREE SHIPPING ON AUSTRALIAN ORDERS $149.99+
At INBETWEEN TANGERINE, we want you to love every purchase. If something isn't quite right, we're happy to assist with an exchange or store credit, subject to the conditions below.
We accept eligible change-of-mind returns within 7 days of purchase in-store or 7 days of delivery for online orders.
Approved returns may be exchanged for another item or issued as store credit.
Please note that we do not offer refunds for change of mind, incorrect sizing or choosing the wrong item.
To arrange a return, please email inbetweentangerine@gmail.com with your order number, the item you wish to return and the reason for your return.
Return Postage
Customers are responsible for return postage costs.
For approved exchanges within Australia, we will cover the cost of sending your replacement item.
International customers are responsible for both return and replacement shipping costs.
Original shipping charges are non-refundable for change-of-mind returns.
For approved change-of-mind returns, store credit will be issued directly to your INBETWEEN TANGERINE customer account.
Store credit is valid for 12 months from the date of issue.
Your credit can be viewed and redeemed online at checkout by signing in with the email address associated with your order.
Store credit is not redeemable for cash and cannot be transferred to another customer.
Your rights under Australian Consumer Law remain unaffected.
To be eligible for an exchange or store credit, all returned items must:
Be unworn, unused and unwashed.
Have all original tags attached.
Be in their original condition.
Be free from makeup, perfume, deodorant, fake tan, marks, stains or odours.
Items that do not meet these conditions may be refused and returned to the customer.
For hygiene reasons, cosmetics, hosiery, swimwear and earrings cannot be returned for change of mind.
All sale items are considered final sale.
We do not accept change-of-mind returns, exchanges or store credit requests for sale items, including items purchased in the incorrect size.
This does not affect your rights under Australian Consumer Law.
We take great care when selecting and preparing your orders. However, if something isn't right, please contact us so we can assist.
If your item is faulty, damaged, significantly different from its description or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund in accordance with Australian Consumer Law.
These rights also apply to sale items and are not restricted by our seven-day change-of-mind returns period.
Please email inbetweentangerine@gmail.com with your order details, a description of the issue and photographs where possible.
We will review your enquiry and advise you of the next steps. Where required by Australian Consumer Law, we will also cover reasonable return costs associated with faulty products.
We offer a convenient two-week lay-by service at our Cronulla boutique.
All lay-by payments must be completed within the agreed two-week period.
If you require additional time, please contact us before your final payment date. Extensions may be offered at our discretion but cannot be guaranteed.
Lay-By Cancellations
You may cancel your lay-by at any time before collecting your items.
Any payments made will be refunded, less any reasonable termination fee permitted by law and disclosed in your lay-by agreement.
Alternatively, where agreed, payments may be issued as store credit valid for three years.
Full lay-by terms, including payment schedules and any applicable termination fees, will be provided when your lay-by is established.
Nothing in this policy excludes, restricts or modifies any rights or remedies available to customers under the Australian Consumer Law.
For any questions regarding returns, exchanges or lay-bys, please contact inbetweentangerine@gmail.com.
Thank you for shopping with INBETWEEN TANGERINE.