RETURNS, EXCHANGES & LAYBY'S
RETURNS , EXCHANGES & LAYBY'S
All items purchased can be returned to us within 7 days of purchase (or date received if posted) for an exchange or store credit however we do NOT offer refunds on change of mind or incorrect sizing purchases unless the requested item is no longer available for replacement.
Sale items cannot be refunded or exchanged under any circumstances.
We offer free return shipping for exchanged items (excluding international customers). You’ll just need to cover the postage to send it back to us. If you wish to return an item you must contact us at firstname.lastname@example.org with your order details, product code and reason for Exchange/Store Credit.
Condition of the items:
• Must be received in original condition - un used, unworn, unwashed, with all tags still attached.
• Must not smell of ladies perfume/deodorant so please take due care when trying on your purchase.
Returned items not received in their original state will be automatically returned to the customer. Inbetween Tangerine staff reserve the right to reject a return if we conclude it is not in a new condition.
For hygienic reasons cosmetics, hosiery, swimwear or earrings cannot be returned.
We offer in store layby's to our customers. The layby term in a 2 week term. Payments must be made within this two week timeline. If you are unable to make this payment we may offer extensions at our digression.
If payment is unable to be made in the terms of the agreement we can offer you a store credit note voucher for the amount you have paid or you can pay 50% of the total amount as a termination fee and we will refund you the exceeding amount. The store credit lasts 3 years.